Job Product Manager, Customer Growth

About Us

Tiimely is a platform technology company powering the next generation of financial services products and experiences. We enable greater efficiency, transparency, and engagement in lending processes through our proprietary AI-driven platform, which can be licensed as an end-to-end digital home loan solution or integrated across any financial assessment journey.

Our retail business, Tiimely Home, is the first to utilize our platform, offering a distinct fully digital home loan experience. As we continue to grow, we’re looking for passionate individuals to join our team and contribute to shaping the future of home lending.

The Position

As Customer Growth Product Manager, you will be responsible for developing, launching, and managing the digital end-to-end lending origination experience for borrowers. You will help shape the future of digital home loans through innovative product strategies that deliver on Tiimely's strategic priorities and those of its partners—always putting customers first.

This role plays a crucial part in collaborating with top-tier Australian brand partners and business stakeholders, driving tangible results for borrowers through product development. As the voice of the customer, you will make a significant impact on how Australians experience lending at Tiimely.

How you will spend your time

• Own the product lifecycle: Manage the borrower experience end-to-end, from ideation and launch to enhancements and feature rollouts, ensuring alignment with business goals and user needs.
• Shape strategy: Lead the customer product vision and strategy, creating value throughout the lending journey and driving measurable impact for borrowers.
• Define the roadmap: Develop and maintain a borrower-focused product roadmap by leveraging insights into digital trends, customer experience best practices, and market conditions.
• Deliver a world-class experience: Collaborate with partners and the Product Design team to create a seamless and market-leading user experience that supports borrowers throughout their home loan application journey.
• Prioritise effectively: Maintain and manage the product backlog, prioritizing features and enhancements that align with strategic goals and customer needs.
• Execute with precision: Partner with delivery teams to define, design, build, test, and measure impactful new features and updates.
• Drive innovation: Generate, prioritize, and execute new initiatives to enhance borrower and customer acquisition, balancing inputs from technology, design, operations, legal, risk, and compliance teams.
• Advocate for the customer: Collect and analyse borrower insights from feedback and data, using these insights to influence internal decision-making and champion the borrower’s perspective.
• Leverage fintech expertise: Apply a deep understanding of fintech, digital trends, and customer acquisition to inform innovative product development and strategic decisions.
• Collaborate with partners: Work closely with brand partners to enhance their home loan offerings through Tiimely's product roadmap and customer growth initiatives.

What you will bring

• Strong product management experience: Proven experience in a Product Management role with a proven track record of managing product roadmaps across multiple lifecycles.
• Direct-to-consumer expertise: Experience managing consumer-facing products, ideally in financial services or fintech.
• Home lending knowledge: Experience in home lending or origination funnels is highly regarded.
• Exceptional collaboration and communication skills: Demonstrated ability to work cross-functionally and influence stakeholders effectively.
• Customer journey expertise: Proven ability to design and deliver compelling customer journeys, ideally in financial services.
• Organisational skills: Ability to juggle multiple initiatives while maintaining a high level of attention to detail.
• Client engagement experience: Background in project management or client liaison within financial services is a bonus.

What's in it for you?

• Competitive remuneration package, employee share plans that reward individual and company success.
• Flexible working arrangements, including options to work from home.
• Ongoing learning & development to support your professional growth.
• A state-of-the-art office environment designed for a scaling Fintech.
• A supportive and inclusive culture, certified as a Great Place to Work and a Best Place to Work for Women in Australia.

If this sounds like you, we’d love to hear from you. Even if you don’t tick all the boxes, we encourage you to apply. If you have any questions or need adjustments to our hiring process, please get in touch with Karam Singh at Write to the company

Please let us know if you require any support or adjustments to be made to our hiring process, so that you can participate fully in our recruitment experience.

We’re proud to be recognised as a certified Great Place to Work and Best Places to Work for Women in Australia.