Job Taxation Officer, Adelaide

• Join a resilient, high performing call centre team with a fun, inclusive and supportive culture
• August 2025 commencement, salary of $58,709 + super + benefits
• Full-time roles based in the CBD, with WFH and flexible working arrangements possible after probation.

Are you a confident communicator who wants to join our busy, customer-focussed, friendly and supportive Call Centre team? RevenueSA is an organisation where the culture is one that welcomes all and we embrace inclusion, flexibility and diversity. We value our people and work to support the skills, knowledge and capability of our staff.

We are seeking resilient, dedicated and detail-oriented Taxation Officers to play a crucial role in providing outstanding service to our customers.

Remuneration: ASO2 – Salary Range ($58 709 - $63 154 p.a.).

About us:

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

RevenueSA is a welcoming and inclusive workplace, committed to achieving RevenueSA’s purpose. We are positively engaged, we value each other’s contributions, and we share our successes and learnings for the benefit of the community we serve.

We aim to attract the best people to our department and invest in their development. It is crucial that our culture positions us as an employer of choice and enables our people to perform at their best.

For more information on the benefits of working for RevenueSA, please go to Careers | RevenueSA

About the opportunity:

If you are someone who enjoys a fast-paced, front-line customer service environment, is self-motivated and appreciates the diversity of our core work, then this role may be for you.

We have multiple Full-Time roles available covering our core business hours being 8.30am - 5.00pm Monday to Friday.

This role will see you as the first point of contact, answering inbound queries from our customers (taxpayers) and members of the public in our call centre team, including:

• Managing inbound calls and emails to provide excellent customer service to members of the public in relation to RevenueSA’s functions and customer applications for all tax lines;
• Interpreting and explaining legislation, policy, procedures or data through the application of best practice procedures to process a variety of applications to achieve successful outcomes for RevenueSA and our customers;
• Ensuring compliance with relevant government legislation, policies and procedures and identifying errors, inconsistencies or information gaps.

About you - to be successful in the role, you will preferably have:

• Excellent verbal and written communication skills and have confident and competent interpersonal capabilities with a team orientated focus.
• A commitment to customer service excellence, and managing difficult interactions while remaining calm and positive under pressure.
• Ability to undertake a diverse range of tasks concurrently, and prioritise administration tasks to meet deadlines.
• Experience with Microsoft Office, particularly Word and Excel, working across multiple technologies or systems and data entry or processing.
• Experience in a related industry or call centre experience will be highly regarded, but not essential.

We pride ourselves on ensuring our staff succeed, and as such, RevenueSA will provide a thorough and structured training and induction program. If you have a positive, can-do attitude, are a great team player, an ability to show empathy to customers and are open to feedback and coaching to be the best version of yourself, then we want to hear from you.

What we offer:

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• DTF Be Well Program

For a confidential discussion about the role please contact:

Name: Nicole Christie
Title: Manager, Contact Centre
Tel: 8522 0830

Application Instructions:
To be part of something bigger and work for a passionate South Australian government organisation with customers at the forefront, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and an application (no more than two pages) addressing the essential requirements and demonstrating suitability for the role and how you fit RevenueSA’s culture. You are also required to provide details of 2 current referees and complete a pre-employment declaration. Late/incomplete applications or those that do not address the essential requirements will not be considered.

Previous applicants need not apply.

If you are new to the department and are invited to an interview, you will be required to produce a National Police Check, which has been issued within six months of your application for the role. National Police Checks can be applied for via Australian Federal Police or through an Australian Criminal Intelligence Commission accredited body.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, all ages and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.